eButton® is a marketing solution to promote customer service and substantially increase sells for every field of application. It is also, when applied in certain scenarios, a strong management and human resources tool.
How does it work?
The whole system is composed of one or more individual IoT devices, the eButton®, an event management software platform and for certain scenarios, a cell phone app.
When the eButton® is pushed, a message is sent to the event management platform via GPRS, 3G/4G, WiFi or other networks.
The platform registers and analyzes every message, taking a predefined action according to each button: push, email, sms, customer service assistance, cart, movile app…
Every push, actions and taken response can be monitored in real time and registered for a future studio by statistic-analysis and business intelligence.
Benefits of this Solution
Substantially sells increase in the applied area.
Customer service quality perception increase.
Acknowledge of purchasing habits by customer/department/time/days.
Improvement in management of human resources.